Is there is a deposit required and what is the cancellation policy in case I need to cancel?

You don't need to pay a deposit to secure a moving slot with us. However, if you need to cancel or reschedule, we kindly request that you inform us as soon as possible. This allows us to fill the vacant slot and arrange another time that works for you.

When do I pay for the move?

Payment for your move is due at the end of the service. The movers will stop the clock and provide you with the total cost of the move. We accept all major credit cards as a form of payment. For companies requiring payment by check for an office move, please contact our office to verify the payment method.

What forms of payment do you accept?

We accept cash, check, debit and all major credit cards.

Can I leave a tip?

We understand that showing appreciation for a job well done is important, and the moving industry is no exception. While tipping is not obligatory, it is a great way to recognize the hard work and dedication of your movers.

On average, our crews receive tips ranging from 10% to 15% of the final bill, but please feel free to tip more if you feel your movers went above and beyond. If for any reason you were not completely satisfied with the service provided, there is no obligation to leave a tip.

We appreciate your business and want to ensure that your moving experience is a positive one. If you have any questions or concerns, please don't hesitate to let us know.

If I'm unable to leave a tip, what are my options?

We understand that moving expenses can add up quickly, and tipping may not always be feasible. That's okay, because we have another way for you to show your appreciation for our service!

If you loved the service we provided but are unable to leave a tip, a wonderful alternative is to leave a review on Yelp, Google, or Facebook. Your positive feedback and referrals to friends and family mean a lot to us and help us to continue providing exceptional service to all of our customers.

We are grateful for your business and appreciate any support you can offer. Please don't hesitate to reach out if you have any questions or concerns.

Where or who do i give the tip to?

We appreciate your consideration to tip our hardworking crew members! To make the process easier for you, we offer two options for tipping: cash or credit card.

Our company policy is to evenly split the tip among all the crew members who assisted with your move. However, if you prefer to tip each individual mover, that is perfectly fine too!

We want to make sure that your moving experience is as smooth and stress-free as possible, and we are happy to accommodate your tipping preferences. If you have any questions or concerns, please don't hesitate to let us know.

Will the movers take a lunch break?

We want to ensure that our movers have enough energy to complete your move with efficiency and care. During longer moves, it's possible that they may decide to take a lunch break. In most cases, they will take their break en route to the next location.

Please rest assured that any time spent on lunch breaks or additional drive time to reach their lunch spot will be stopped on the clock. This ensures that you are only charged for the time when your belongings are being moved.

We appreciate your understanding and want to make sure your move goes as smoothly as possible.

What we don't move.

We appreciate your understanding and cooperation in ensuring a safe and efficient move for everyone involved. For liability reasons, there are certain items that we are unable to move, including:

  • Items weighing more than 400 lbs (with certain exceptions).
  • Grand or baby grand pianos (however, we can move upright pianos on level surfaces).
  • Pool tables, unless they have been disassembled and the slates removed.
  • Vehicles of any kind, including cars, trucks, and recreational motorized vehicles like golf carts and dirt bikes, as well as riding lawnmowers.

We also cannot transport any prohibited items, such as drugs or drug paraphernalia, perishable items, weapons, explosives, or flammable liquids. Our top priority is the safety of our movers, our customers, and their belongings.

We appreciate your cooperation in helping us ensure a smooth and safe move. If you have any questions or concerns about what we can and cannot move, please don't hesitate to let us know.

Will you move my items in the attic?

We understand that you may have items stored in your attic, but for safety reasons, we are unable to load or unload items from this area. The flooring in most attics is not designed to support the weight of our movers or your belongings, and we want to ensure that everyone involved in the move is safe and free from harm.

We appreciate your understanding and cooperation in this matter.

What should I expect if I have multiple pick-up or drop-off locations?

We're more than happy to accommodate multiple drop-off or pick-up locations. There are no additional charges, but please keep in mind that driving to different places may take extra time and result in higher costs since we operate on an hourly basis. However, we do not stop the clock while driving.

If you prefer, we can also break up the move into multiple components, though we do have a 2-hour minimum for all moves. Our ability to split up the job into different days is subject to availability, so please let us know as soon as possible if you would like to do that.

Regardless of how you choose to structure the move, we're committed to making it as smooth and stress-free as possible for you. Just let us know what works best for your situation, and we'll work to make it happen.

Can you provide packing services and packing supplies?

We're happy to say that we offer a comprehensive packing service for both residential and commercial moves. This service ensures that all of your belongings are properly packed and secured for transport, taking the stress and hassle out of your move. Additionally, we provide all the necessary packing supplies, so you won't have to worry about a thing.

How can I ensure that certain items receive extra special care during the move?

We understand how important some items can be, and we want to make sure they are treated with the utmost care. For smaller valuables such as jewelry, cash, and prescription medicine, we recommend transporting them yourself to ensure their safety. For larger valuable items such as antique furniture, family heirlooms, or artwork, please inform the movers beforehand so they can handle them with the extra care they require.

To help us ensure that everything goes smoothly, please feel free to let us know about these items during the booking process. We will also ask you about any special requirements or concerns to ensure a successful move.

Does your company offer delivery services?

Yes, are you in need of a reliable delivery service for your customers within the great state of Texas? Or maybe you're taking on some huge design projects and require some extra storage space?

Well, have no fear, because we're here to help! Our team at Reliable Delivery & Moving can deliver your products anywhere throughout Texas, and we're happy to store your inventory in our spacious warehouse. That way, you can focus on your projects without worrying about storage space or logistics.

We understand how important it is to have a dependable delivery service for both residential and commercial needs, which is why we're dedicated to providing exceptional service in San Antonio, TX and the surrounding areas. Whether you have a small delivery or a large project, we're ready to tackle it with enthusiasm and efficiency.

So, why stress about deliveries and storage when you can leave it to us?
Contact us today and let's work together to make your business run smoothly!

Is your company available to move on the weekends?

Attention all movers and shakers! Are you tired of those half-hearted moving companies that only work 9 to 5? Well, buckle up because we're here to shake things up! We're a full-service Moving and Delivery company that never takes a day off! We're open from sunrise to sunset, Monday through Sunday. So, give us a jingle and let's schedule your next big adventure!

How do you secure the items being moved so there is no damage?

Before we pick up your furniture or send them on a wild adventure, we're going to wrap them up tighter than a burrito. This means they'll get a soft and cuddly blanket, or in the case of the really wiggly ones, a sturdy rubber band. It's all to make sure they don't bump into any walls, railings, or door frames during their trip. Trust us, your furniture will arrive as snug as a bug in a rug!

Do your movers offer furniture assembly and/or disassembly services?

Ladies and Gentlemen, it's time to take furniture apart! Don't worry, we won't hurt their feelings, we're just making sure they arrive at their new home safely. This might mean breaking down dressers, beds, table legs, and even mirrors - you know, just the fun stuff. But fear not, our movers are like duct tape and a hammer in human form - they'll put everything back together like it's a puzzle. And the best part? All the tools and services come included in our hourly rate. It's like a party, but with furniture and tools!

Is your company insured?

Yes, we are insured! In fact, all moving companies are mandated by the Texas Department of Motor Vehicles to be covered and liable for any damaged or misplaced items. You can check out the Texas DMV database and put in our USDOT# TX538645B to verify our credibility. It's all part of our commitment to being the best, most legit movers around!

TxDMV TruckStop

What is the lead time required for booking a move?

Oh, it's a bit of a tricky question. Our schedule gets a little hectic during peak season, like weekends, summertime, and the start and end of each month. So, if you're thinking of moving then, it's best to contact us as soon as you can and give us at least two weeks' heads up.

And don't worry, there's no deposit required and no cancellation fee, so even if you think you may have to reschedule later, go ahead and lock in that date. We promise it'll be worth it!

Is storage available as part of your services?

Why yes, we do offer storage services! And, get this, we even have interior design clients who ship their items to us. We're like a one-stop shop! We'll receive, inspect, and even perform a white-glove delivery for these items, all with a smile on our faces.

Is loading and unloading of rental trucks or pods part of your services?

You betcha, we're the dream team for packing and unpacking! If you've got a crate, POD, or storage container that needs loading or unloading, just say the word and we'll be there with bells on. No job too big, no crate too small.

What happens in the case of inclement weather?

Oh no! What if Mother Nature decides to unleash her fury on your big move day? Don't worry, we've got you covered. We'll huddle up and come up with a game plan to tackle any weather woes and make sure your belongings stay dry and cozy.

On the day of my move, how should I take care of my pets?

That's a great question! When it comes to moving pets...You know what? We have an article on our website that speaks to this very specific topic. Please click the link below for more information.

Moving With Pets

Is your business a local San Antonio moving company?

Absolutely! While we are a San Antonio-based moving company, we are also equipped to handle state-wide moves as well. In addition to our moving services, we can also handle deliveries of various items upon request. Just let us know what you need, and we'll work with you to get it done efficiently and safely.